Delivery/Shipping & Returns:
Delivery/Shipping Times:
– Domestic Delivery (Within the capital city Accra and other parts of Ghana)
– Standard Delivery: Typically 3-7 business days within the capital city Accra.
– Express Delivery: Typically 1-2 business days within the capital Accra.
International Shipping:
– Standard International Shipping: Typically 7-21 business days, depending on the destination.
– Express International Shipping: Typically 5-14 business days, depending on the destination.
Please note that these shipping times are estimates and may vary depending on the exact location, customs processing times, and external factors such as holidays or unforeseen delays.
Delivery/Shipping Cost
– Domestic Delivery with Accra (please note that extra charges will apply for all destinations
within Ghana but outside Accra) :
– Standard Delivery: [30ghc – 70ghc]
– Express Delivery: [50ghc – 100ghc]
– Free Delivery: On orders over [700ghc]
International Shipping:
– Standard International Shipping: [$]
– Express International Shipping: [$]
– Free International Shipping: On orders over [$50,000]
Shipping costs are calculated at checkout based on the total weight of your order and the destination. You will see the final shipping cost before completing your purchase.
International Shipping
We are proud to offer international shipping to many countries around the world. However, please be aware of the following:
– Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer. These fees vary depending on the destination country’s regulations.
– Customs Clearance: In some cases, customs clearance procedures can cause delays beyond our original delivery estimates. We are not responsible for any delays caused by customs or the destination country’s postal service.
Return Policy
We want you to be completely satisfied with your purchase from BelBerry. If for any reason you are not, we offer the following return policy:
Returns:
– Eligibility:
You may return most items within 30 days of receiving your order for an exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
– Non-Returnable Items: Certain items are non-returnable, including perishable goods (such as food), personalized items, and intimate apparel. Please check the product description for any specific return restrictions.
Return Process:
1. Contact Us:
Please contact our customer service team at ([email protected] or +233 555014455) to
initiate a return. Provide your order number and the reason for the return.
2. Return Shipping: Once your return is approved, we will provide you with a return shipping
address. You are responsible for paying the return shipping costs unless the return is due to a
mistake on our part (e.g., wrong item sent, defective product).
3. Refunds: Refunds ONLY apply to transactions where we have made shipped wrong items. Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically beapplied to your original method of payment within [Time Frame, e.g., 7-14 business days].
Exchanges:
If you need to exchange an item for a different size, color, or product, please follow the return
process outlined above. Once we receive your return, we will process the exchange and send out the new item. If the new item is of a different price, we will adjust the cost accordingly.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately at ([email protected] or +233 555014455). We will arrange for a replacement at no
additional cost to you.
Final Sale Items:
Please note that final sale items cannot be returned or exchanged. These items will be clearly marked as “Final Sale” on the product page.
